Brace yourself for a journey filled with great insights, inspirational stories and contagious energy that will reignite your commitment to putting customers at the epicentre of everything you do.
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Servant Leadership at Scale: Building a Franchise Empire Where Customers Come Second a conversation with Jim Penman
SummaryIn this conversation, Dr. Chris L. Brown speaks with Jim Penman, the founder of Jim's Mowing, about his journey from academia to entrepreneurship. Jim shares in...
Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry Ridge
Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry RidgeEpisode DescriptionIn this compelling episode of the Relentless Customer Leader podca...
Why your CX might be failing (and what punk rock has to do with it)
SummaryIn this conversation, Dr. Chris L. Brown speaks with Adrian Swinscoe about the evolving landscape of customer experience (CX) and the challenges organizations f...
Cultivating Fearless Creativity: Inside the Mind of an Advertising Executive Jerker Fagerström | Relentless Customer Leader
SummaryJerker Fagerström shares his leadership journey, starting with his early role models in ice hockey and his military service in Sweden. He discusses the importan...
David Kenney | Why the best salespeople actually don't sell.
SummaryDavid Kenny shares his early experiences in business, starting with selling orange juice door-to-door as a child. He then transitioned into accounting, but foun...
