Brace yourself for a journey filled with great insights, inspirational stories and contagious energy that will reignite your commitment to putting customers at the epicentre of everything you do.
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Latest Episodes
Why You’re Losing Customers: Shep Hyken Reveals the Biggest Leadership Mistakes in Customer Experience
SummaryIn this conversation, Dr. Chris L. Brown and Shep Hyken explore the evolution of customer service, emphasizing the importance of understanding customer expectat...
The 5 Roles Every CEO Must Master to Build a Customer-Obsessed Company - Insights from Brad Giles
SummaryIn this conversation, Dr. Chris L. Brown and Brad Giles discuss the essential roles and responsibilities of a CEO, the importance of accountability, and the cul...
The Sunday Scaries Test: Why Your Employees Dread Monday Morning (And What It's Costing You) a conversation with Annette Franz
Episode Show NotesSummaryIn this episode, Dr. Chris Brown sits down with customer experience pioneer Annette Franz, author of Customer Understanding, Built to Win, and...
Servant Leadership at Scale: Building a Franchise Empire Where Customers Come Second a conversation with Jim Penman
SummaryIn this conversation, Dr. Chris L. Brown speaks with Jim Penman, the founder of Jim's Mowing, about his journey from academia to entrepreneurship. Jim shares in...
Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry Ridge
Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry RidgeEpisode DescriptionIn this compelling episode of the Relentless Customer Leader podca...
